Extraordinary Stone Collection Warranty FAQs

General Questions

• What is the Extraordinary Stone Collection program/15-year warranty?
• What are the terms of the warranty?
• What does the warranty cover?
• How do I know if my fabricator is enrolled in this program?
• What do I need to do to make sure my granite is covered in the warranty?
• Is the Extraordinary Stone Collection warranty proprietary to Arizona Tile?
• What is the Stone Preserve Sealing System (as noted in the terms of the warranty)?
• Can anyone buy the Stone Preserve Stone Sealer and receive the 15-year limited warranty?
• Are other stone products eligible to receive this warranty?
• Does the warranty program require participation in an on-going cleaning and maintenance program to keep the warranty in effect?
• Does the warranty cost anything extra, in addition to what I am paying for my granite?
• How are warranty claim issues resolved?
• Who does the warranty repairs if they are required?

The Extraordinary Stone Collection program provides a 15-year limited warranty for all Arizona Tile polished granite slabs from our regular inventory under the terms of the program.

• The countertop must be installed according to industry standards using Arizona Tile's STONE PRESERVE sealing system, by a qualified fabricator/installer who has been enrolled in the program.
• The warranty must be registered within 60 days of installation or closing of home sale.
• The warranty is not transferable.
• The warranty only covers replacement material. It does not cover labor or workmanship.
• The warranty is only applicable to residential countertops in interior use.

Arizona Tile warrants that the countertop will be free from material integrity defects under normal conditions and use, and stain resistant to stains caused by common food and beverages for a period of 15 years from the date of installation. Items not covered by the warranty include:

• Damage caused by improper use or care.
• Damage caused by shipping and/or transportation.
• Natural characteristics of stone, such as veining, pitting, color variation.

Arizona Tile maintains a database of which installers/fabricators are enrolled in the Extraordinary Stone Collection program; therefore we are able to provide this information.

Aside from working with a fabricator/installer who is enrolled in the Extraordinary Stone Collection program, he/she and you need to register the warranty within 60 days of installation of the countertop or closing of the home sale.

Yes. The Extraordinary Stone Collection 15-year limited warranty program, as well as the line of Stone Preserve care and maintenance products, is exclusive to Arizona Tile.

The Stone Preserve Sealer is part of a line of stone care and maintenance products sold exclusively at Arizona Tile. For more information about Arizona Tile's Stone Preserve products, click here.

No. The 15-year limited warranty is only available when the Stone Preserve Stone Sealer is applied in accordance with manufacturer guidelines to Arizona Tile polished granite countertops, from our regular inventory, by a fabricator/installer who is enrolled in our Extraordinary Stone Collection program.

No. At this time, only polished granite slabs from our regular inventory are included in the Extraordinary Stone Collection 15-year limited warranty program.

No. The terms of the warranty do not require any specific cleaning or maintenance program; they only specify normal use and care. However, routine care and maintenance is encouraged for any granite countertop. This includes periodic reapplication of the sealer, depending on the amount of use the countertop gets. For countertops that receive frequent use, 1-2 years is a fair interval for resealing. For light-use countertops, 3-5 years is adequate.

No. There is no additional cost to participate in the Extraordinary Stone Collection program and to receive the 15-year limited warranty.

Claims will be handled by the warranty department staff at Arizona Tile.

The warranty does not include the cost of, or provision for, labor. Only the material piece(s) is covered under the terms of our warranty. The homeowner is free to choose whomever they want to do the repairs using the piece(s) provided by Arizona Tile.