Paige Banik, Showroom Manager at the Arizona Tile in Salt Lake City shared her insights on why the SLC Arizona Tile showroom and warehouse outshine the competition. She also gave an example (with before and after photos) of the excellent service that the Salt Lake City team provides to their customers.
Tell us a little bit about your Arizona Tile branch and what sets you apart from other tile stores in your area.
We keep a large stock of tile right here in Utah, so our customers do not have to wait to begin their tile project. On the occasion when we need to have a product shipped from one of our other locations, it arrives in five days or less! That is far faster than other tile stores in town.
What type of product trends have you noticed lately within your area?
Trends in Utah are moving in a more contemporary direction. Our customers love our offering of gray tiles and our affordable glass tiles. Of course our Misingi, and Over series, both wood-looking tile, are popular with everyone!
For countertops we are seeing a lot of excitement about slabs like our River White granite which gives the look of white marble with the durability of granite!
What kind of special orders does your store see?
We have helped create one-of-a-kind beautiful custom homes with special order stones. But most often we create Custom Glass Mosaic Blends that customers design using the Custom Blend tool available on our website. Jasba is another popular custom surface that is available through special order from our warehouse. Stop in to see what makes Jasba such a popular item! In addition to Jasba, we have many special order products that aren’t viewable on our website but that you can see when visiting our showroom.
Has anyone in your store received an excellent customer service recommendation from any customers?
Joan one of our Showroom CSR’s is constantly receiving high praise from the customers she works with. One customer said she would give Joan an A+! Joan truly gives 110% to each project.
Aimee, a friendly customer, gave us a glowing review on Yelp:
“Hands down, this is the most professional and helpful service at a tile and stone distributor in SLC. They have smiles in their voices and on their faces, and they always speak in a professional way and that impresses me.”
Do you have customer success pictures of before and after we can share?
Absolutely! One customer was looking for a more formal look then the knotty alder kitchen she had currently. The homeowner came in at the end of 2010 and we had just received our first batch of White Springs granite. I worked with her as we selected the slabs.
Then we helped her pick a backsplash that complemented the granite counters. None of the Travertines were white enough next to the White Springs, and although she had her heart set on tumbled travertine, I showed her some Crema Marfil and she fell in love with it! We laid out some samples and together came up with the Rhomboid and Milan mix.
Each day for a few weeks I would get calls from the homeowner asking what she should do by the window, or over the cook-top, etc. It was so fun to get these pictures from her and see how amazing her kitchen renovation turned out!