Arizona Tile Showroom in Denver, Colorado

This post is the first in a series showcasing Arizona Tile locations across the country. We asked our Showroom Managers to share information about their branch, local design trends, and success stories.

We recently interviewed Kristin (Kiki) Downs, Showroom Manager at the Arizona Tile location in Denver, Colorado.

Tell us a little bit about your Arizona Tile branch and what sets you apart from other tile stores in your area.

The number one thing that sets us apart from other tile stores is our customer service.  We regularly hear that people love to shop with us because of the friendly, knowledgeable staff.  We have many regular customers whom we have not only built a great working relationship with, but we have come to see them as friends and vice versa.

What type of product trends have you noticed lately within your area?

We continue to see mountain, contemporary styles as being very popular.  The metal tiles, glass and stone mélanges and stacks, as well as rectangular tiles are also widely used.

What kind of special orders does your store see?  More slab or tile?  What kind – porcelain, marble, granite, limestone?

We see special order stone, but mostly for commercial projects.  Our customers love the Anna Cabo glass, Alloy Arts metal pieces and the Skylights glass.

Has anyone in your store received an excellent customer service recommendation from any customers?

One of our great customers, Marianne Wise, from Timber Ridge Properties recently told me, “Your staff always makes me feel like the most important customer you have!”.  We have great employees and that is the best customer feedback I could hope to receive.

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