To continue our series of Arizona Tile showroom profiles, we recently interviewed Nicole Morrow, Assistant Showroom Manager at the Arizona Tile Miramar location in San Diego, California.
Tell us a little bit about your Arizona Tile branch and what sets you apart from other tile stores in your area.
We are located 2 miles from our San Diego area slab showroom. Our showroom was completely remodeled in January of 2011 and features many of our newest tile selections. We currently staff 7 showroom consultants, two of which have been in the industry for 15 plus years. Our showroom is clean, neatly organized, and easy to navigate. We strive for excellent customer service at all times, ensuring our customers are greeted with a friendly smile and knowledgeable staff. Having a non-commission staff provides a team environment and inviting atmosphere. We offer our customers design consultations and samples to take home; no job is too small.
What type of product trends have you noticed lately within your area?
Inside the Miramar Showroom
Lately in our area, we have noticed a growing trend in large rectangle 12×24 tiles and tiles in plank form. The Over series of porcelain tile that looks like wood has been a hit and continues to peak interest. We have also noticed an increased use of quartz products for countertop installations. It seems as though customers are requesting more simplified design concepts, very stream-lined and clean. Subway tiles continue to be an excellent solution for a timeless look and are often being paired with natural stone and porcelain products.
What kind of special orders does your store see? More slab or tile? What kind – porcelain, marble, granite, limestone?
Being so close to the slab yard, we see a lot of slab customers. I would definitely say that porcelains and travertine are the top sellers. In addition, our designers have really enjoyed the option to create a custom glass blend that can incorporate stone and glass in multiple different sizes.
Has anyone in your store received an excellent customer service recommendation from any customers?
Our slab warehouse has gotten two excellent reviews on Yelp. The most recent review from Kelly L. says, “My husband Adam has been a custom tile installer for over 10 years and swears by Arizona Tile. They have a wide selection and fair prices. They have always bent over backwards to make things right on the rare occasion things went wrong.” Thanks, Kelly!